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Заказал стиральную машинку с доставкой, привезли, оказалось битой ( бок помят). Ну бывает, ничего страшного, сказали что позвонят и доставят на другой день. В итоге ни вечером, ни на следующий день никто не позвонил, сами в воскресенье выходной, машинку старую утилизировали, новой нет, стирать нечем, красота. Номера заказа нет, т.к. даже на почту они его не прислали
оставила заказ на сайте на стиралку в четверг. сразу перезвонили, уточнили все детали, договорились о доставке в воскресенье. накануне еще раз подтвердили доставку, в день доставки курьер позвонил и определил примерный промежуток доставки - 15-18 и за час до доставки еще раз позвонил.
машинку курьер доставил в прихожую, очень подробно всё рассказал про условия гарантийного возврата, что на ней отвинчивать, даже трубы осмотрел в ванной и сказал какую гофру докупить к трубе, чтобы сразу все присоединить. давно не встречала такого аккуратного и грамотного курьера, приятно было принимать вещь с таким отношением.
очень довольна!
На сайте указаны интервалы доставки:
мелкая бытовая техника: интервал доставки с 10-00 до 21-00
крупная бытовая техника: интервал доставки с 10-00 до 21-00.
По телефону же мне озвучили интервал с 10 до 18, без возможности вечерней доставки. Также в хамском тоне сказали, что это якобы прописано на сайте.
Какой смысл в платной доставке, если мне потом с работы тащить товар домой?
В примечаниях к заказу написал: "Доставка в будни после 19.00, либо в выходные в любое время." После чего заказ с выполнения сняли, даже не потрудившись известить об этом. Сказали об этом, когда через день сам поинтересовался судьбой заказа. Мотивировали тем, что заказ создан в пн, а до выходных еще далеко.
Товар заказывался для родителей, они и встречали заказ. В момент доставки представитель фирмы долго и негативно возмущался, что в заказе был перепутан номер подъезда (вместо третьего менеджер указала второй, расстояние между подъездами 15 метров).
Про подъем на этаж на сайте компании указано - на лифте на любой этаж 300 р, ручной подъем 100 р за этаж.
Кв находится на втором этаже, следовательно отдельно было указано, что пускай поднимают хоть пешком, хоть на лифте, но стоимость 200 р.
Итогом товар подняли на лифте, высказали что 300 р., платите и нечего обсуждать.
Итогом не столь важны эти 100 р, сколько неприятно за родителей, что им пришлось всё это хамство наблюдать и выслушивать.
Что заказали, когда заказали, Ирина так мы не может ни подтвердить, ни опровергнуть ваши слова. Укажите номер заказала, либо дату доставки и что покупали. Спасибо.
Что заказали, когда заказали, Ирина так мы не может ни подтвердить, ни опровергнуть ваши слова. Укажите номер заказала, либо дату доставки и что покупали. Спасибо.
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