Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Camping

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Bogdanov Roman
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Оперативно привезли, скидка 5%
Недостатки:
Потеряли заказ, пришлось самому звонить.
Комментарий:
Есть зарубежные газовые грили campingaz, в комплекте к грилю нет редуктора.
2 года назад, Москва
Артем
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
есть то чего нет у конкурентов
Недостатки:
Обманщики. Не сделали скидку на заказ более 8 тыс, должны были 7%. Так более того заказ подтерли из архива что бы компания кешбек не выплачивала, а он на секундочку не маленький.
4 года назад, Москва
Арсений О.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Наличие позиций, которых нет в других магазинах.
Недостатки:
Плохая курьерская доставка.
Комментарий:
Должны были сделать доставку домой через день, в 3-х часовой интервал. Ни звонка, ни СМС. После звонка в магазин, сообщили что возникли проблемы с курьерской службой и перенесли доставку на следующий день. На следующий день вместо курьера приходит СМС от BoxBerry. Пришлось идти и забирать из пункта самовывоза, т.к. другой возможности ждать доставки не было. Очень жаль, что такие проблемы с курьерской доставкой. Если планируете покупать в этом магазине, то лучше сделать самовывоз,
4 года назад, Москва
Alexey Vanteev
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Возникла необходимость срочной покупки - нужен биотуалет для пожилого человека, высокий. Мелкие модели не подходят, слишком низкие. Гугление в первых строках дало магазин Camping.ru. Позвонил, заказал еще в субботу (нужен был в понедельник, был готов даже забрать его самовывозом). Перезвонили, сказали, что на склад самовывоза смогут привезти только во вторник, во вторник же смогут и доставить прямо до машины с 10:00 до 14:00. ОК, оформили. Товар относительно габаритный, после работы вечером в ПН вряд ли получится найти в наличии, пусть будет вторник Вторник, 11:00 Звоню уточнить, как там мой заказ номер 46088. Утверждают, что передан транспортной компании, курьер перезвонит за час. Вторник, 14:20 Звоню еще раз - никто не позвонил, где заказ? "Мы оставили заявку транспортной компании, курьер свяжется с вами прямо сейчас, до 18 готовы принять? Хорошо." Вторник, 15:11 Третий звонок - где курьер, где заказ? Сижу на линии, менеджер проверяет заказ и выясняет, что транспортная компания полчаса назад самостоятельно поменяла дату доставки на среду, завтра. Пытаются извиниться, обещают скидки, менеджер обещает связаться максимум в течение часа после того, как выяснит ситуацию с транспортной компанией. Но сразу говорит, что если доставку вот так перенесли (ага, не первый случай, да?) то сегодня уже не привезут. Вторник, 15:30 Оформлен заказ на аналогичный в другом магазине, вывезу самостоятельно по дороге с работы. PS: Я честно не понимаю, какой смысл намеренно дезинформировать клиентов в наше время соцсетей и интернетиков, когда отзывы клиентов и рекламации могут реально и достаточно быстро подпортить репутацию? Спасибо, Camping.ru, не в этот раз. И не в следующий. Отдела качества, судя по всему, у вас нет. Да и SMM-менеджер, похоже, в декрете, ибо страничку вы свою не обновляете. Да и сайт у вас кривейший, заказ звонка - "DB error". Везде умеете. PPS: Вторник, 16:00. Звонка нет. PPPS: Вторник, 17:15. Звонка нет. Отличная работа.
4 года назад, Москва
Владлен Викторович Попенко
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Товара не оказалось в наличии
5 лет назад, Москва
Екатерина М.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Хорошие цены, быстрая обработка заказа, доставили на следующий день в пункт самовывоза боксбери.
Комментарий:
Писать большие отзывы я не мастер :) Хороший магазин, проверенный. Можно не бояться, а то некоторые шарахаются от интернет-магазинов, как от чумы
5 лет назад, Руза
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Вежливое общение менеджеров
Недостатки:
Заказ был сделан во вторник, 17 июля. Менеджер перезвонил. Поставили доставку на среду, 18 июля. С 9 до 12, так как я предупредил, что буду до 13 часов. В среду в 12:45 позвонил сам курьеру и спросил что с доставкой. Курьер ответил, что звонил мне, чтобы сказать, что будет позже, но я был «не доступен» (если бы я был не доступен, то как только я «появился бы в сети» вновь, мне пришло бы СМС, что такой-то номер не мог дозвониться. Так что - не надо выдумывать) и будет часа через полтора... Я ответил, что в 13 часов уезжаю. Тогда давайте перенесём на завтра, предложил курьер. Хорошо, ответил я. Только после обеда, уточнил курьер, так как с 9 до 12 вам никто так рано не привезёт. (Зачем тогда предлагать менеджерам такой временной отрезок - не понятно). Я сказал, что буду на месте после 14 часов. В четверг, в 13:20 мне позвонил менеджер, Павел, и спросил на месте ли я? Я ответил, что нет. Что доставка ПОСЛЕ 14-ти. И буду ближе к 15 часам. Перезвонив через 5 минут, менеджер сказал, что курьер уедет сейчас из моего района и сегодня уже не сможет приехать (???). И давайте тогда перенесём доставку на завтра... Я сказал, что и так уже «перенесли» со вчера на сегодня и на завтра меня не устраивает, так как товар мне нужен обязательно сегодня. Перезвонив уже через 40 минут, Павел сказал, что всё ОК и товар привезут СЕГОДНЯ (четверг), позже вечером. Я поблагодарил. Продолжение - в комментариях...
Комментарий:
В начале 7-го вечера я позвонил курьеру и спросил, когда он до меня доедет? На что услышал, что ваш заказ перенесён на завтра, после 14-ти... Я позвонил менеджерам. Мне ответила девушка (как зовут, к сожалению, не помню). Она подтвердила - да, доставка стоИт на завтра... Я вкратце описал ситуацию. Она сказала, что попробует связаться с Павлом и решить проблему. И перезвонит мне. Больше мне никто так и не позвонил. Так как мне товар был нужен именно в четверг, пришлось в экстренном порядке решать вопрос. Решил. В другом месте... Ребята из компании Camping. Если вы пользуетесь сторонней компанией по доставке - найдите хорошую, где не будут так относиться к клиентам. И будут правильно выстраивать логистику, чтобы не возникало ситуаций - я уехал из вашего района и всё, привет!.. Либо обзаведитесь собственной службой доставки - тогда вы, наверное, будете с большей ответственностью подходить к вопросу. А пока вы работаете ТАКИМ образом - вам большой минус... P.S. В пятницу звонил курьер, видимо по доставке. Я не ответил. Думаю, в сложившейся ситуации, имею право... Спасибо, уже не надо...
Изменить5 лет назад, Москва
Ринат Г.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Оперативность ответа и организации доставки.
Комментарий:
Уже через 5 минут после заявки со мной связался курьер с информацией, что выезжает с заказом в кратчайшие сроки. Рекомендую!
5 лет назад, Москва
IL'SUR
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Заказывал комплект Термосел с чехлом, плюс 2 комплекта расходников. В одном комплекте оказалось 2 пластины вместо 3х. Написал на почту с отправкой фото видео. Реакции ноль. Сам в течении месяца звонил раз 20 все кормили завтраками молл мы перезвоним. В итоге, спустя месяц договорились что они заберут бракованный комплект и доставят на следующий день новый. Прошло 2 дня не доставки ни звонка. Ждём пару дней и будем писать в соответствующие органы. Заказывать что либо не рекомендую тут.
5 лет назад, Москва
Александр Свентский
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Теплосберегающие свойства. Универсальность. Удобные, складные ручки для переноски.
Недостатки:
Не обнаружено.
Комментарий:
Позвонили в течении 10 минут, после оформления заказа. Приятный женский голос, вежливо представившись - сориентировала о наличии и местонахождении товара, В остальных магазинах требовалось ожидание недельной доставки, что для меня было неприемлемым. Цена адекватная качеству. Всем доволен.
5 лет назад, Красноярск
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Приятный женский голос, вежливо представившись - сориентировала о наличии и местонахождении товара, В остальных магазинах требовалось ожидание недельной доставки, что для меня было неприемлемым. Цена адекватная качеству. Всем доволен.","pro":"Теплосберегающие свойства. Универсальность. Удобные, складные ручки для переноски.","contra":"Не обнаружено.","type":0,"delivery":1,"deliveredBy":null,"orderId":"41106","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Красноярск"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"79859563":{"entity":"review","id":"79859563","isCpa":false,"recommend":false,"shopId":967,"userId":230553443,"anonymous":0,"created":1529539231000,"averageGrade":1,"comment":"Заказывал комплект Термосел с чехлом, плюс 2 комплекта расходников. В одном комплекте оказалось 2 пластины вместо 3х. Написал на почту с отправкой фото видео. Реакции ноль. Сам в течении месяца звонил раз 20 все кормили завтраками молл мы перезвоним. В итоге, спустя месяц договорились что они заберут бракованный комплект и доставят на следующий день новый. Прошло 2 дня не доставки ни звонка. Ждём пару дней и будем писать в соответствующие органы. Заказывать что либо не рекомендую тут. ","pro":null,"contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":"40990","votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"80674042":{"entity":"review","id":"80674042","isCpa":false,"recommend":true,"shopId":967,"userId":400902047,"anonymous":0,"created":1532070812000,"averageGrade":5,"comment":"Уже через 5 минут после заявки со мной связался курьер с информацией, что выезжает с заказом в кратчайшие сроки.\nРекомендую!","pro":"Оперативность ответа и организации доставки.","contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"80762891":{"entity":"review","id":"80762891","isCpa":false,"recommend":false,"shopId":967,"anonymous":1,"created":1532361349000,"averageGrade":3,"comment":"В начале 7-го вечера я позвонил курьеру и спросил, когда он до меня доедет? На что услышал, что ваш заказ перенесён на завтра, после 14-ти...\nЯ позвонил менеджерам. Мне ответила девушка (как зовут, к сожалению, не помню). Она подтвердила - да, доставка стоИт на завтра... Я вкратце описал ситуацию. Она сказала, что попробует связаться с Павлом и решить проблему. И перезвонит мне. Больше мне никто так и не позвонил. Так как мне товар был нужен именно в четверг, пришлось в экстренном порядке решать вопрос. Решил. В другом месте...\nРебята из компании Camping. Если вы пользуетесь сторонней компанией по доставке - найдите хорошую, где не будут так относиться к клиентам. И будут правильно выстраивать логистику, чтобы не возникало ситуаций - я уехал из вашего района и всё, привет!.. Либо обзаведитесь собственной службой доставки - тогда вы, наверное, будете с большей ответственностью подходить к вопросу.\nА пока вы работаете ТАКИМ образом - вам большой минус...\nP.S. В пятницу звонил курьер, видимо по доставке. Я не ответил. Думаю, в сложившейся ситуации, имею право... Спасибо, уже не надо...","pro":"Вежливое общение менеджеров","contra":"Заказ был сделан во вторник, 17 июля. Менеджер перезвонил. Поставили доставку на среду, 18 июля. С 9 до 12, так как я предупредил, что буду до 13 часов. В среду в 12:45 позвонил сам курьеру и спросил что с доставкой. Курьер ответил, что звонил мне, чтобы сказать, что будет позже, но я был «не доступен» (если бы я был не доступен, то как только я «появился бы в сети» вновь, мне пришло бы СМС, что такой-то номер не мог дозвониться. Так что - не надо выдумывать) и будет часа через полтора... Я ответил, что в 13 часов уезжаю. Тогда давайте перенесём на завтра, предложил курьер. Хорошо, ответил я. Только после обеда, уточнил курьер, так как с 9 до 12 вам никто так рано не привезёт. (Зачем тогда предлагать менеджерам такой временной отрезок - не понятно). Я сказал, что буду на месте после 14 часов.\nВ четверг, в 13:20 мне позвонил менеджер, Павел, и спросил на месте ли я? Я ответил, что нет. Что доставка ПОСЛЕ 14-ти. И буду ближе к 15 часам. Перезвонив через 5 минут, менеджер сказал, что курьер уедет сейчас из моего района и сегодня уже не сможет приехать (???). И давайте тогда перенесём доставку на завтра... Я сказал, что и так уже «перенесли» со вчера на сегодня и на завтра меня не устраивает, так как товар мне нужен обязательно сегодня. Перезвонив уже через 40 минут, Павел сказал, что всё ОК и товар привезут СЕГОДНЯ (четверг), позже вечером. Я поблагодарил.\nПродолжение - в комментариях...","type":0,"delivery":0,"deliveredBy":null,"orderId":"41917","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"88266033":{"entity":"review","id":"88266033","isCpa":false,"recommend":true,"shopId":967,"userId":317223454,"anonymous":0,"created":1552578387000,"averageGrade":5,"comment":"Писать большие отзывы я не мастер :) Хороший магазин, проверенный. Можно не бояться, а то некоторые шарахаются от интернет-магазинов, как от чумы","pro":"Хорошие цены, быстрая обработка заказа, доставили на следующий день в пункт самовывоза боксбери. \n","contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":1,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Руза"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"89412895":{"entity":"review","id":"89412895","isCpa":false,"recommend":true,"shopId":967,"userId":2512540,"anonymous":0,"created":1555478081000,"averageGrade":2,"comment":null,"pro":null,"contra":"Товара не оказалось в наличии ","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"90439444":{"entity":"review","id":"90439444","isCpa":false,"recommend":false,"shopId":967,"userId":264805297,"anonymous":0,"created":1558447730000,"averageGrade":1,"comment":"Возникла необходимость срочной покупки - нужен биотуалет для пожилого человека, высокий. Мелкие модели не подходят, слишком низкие. Гугление в первых строках дало магазин Camping.ru. Позвонил, заказал еще в субботу (нужен был в понедельник, был готов даже забрать его самовывозом). Перезвонили, сказали, что на склад самовывоза смогут привезти только во вторник, во вторник же смогут и доставить прямо до машины с 10:00 до 14:00. ОК, оформили. Товар относительно габаритный, после работы вечером в ПН вряд ли получится найти в наличии, пусть будет вторник\n\nВторник, 11:00\nЗвоню уточнить, как там мой заказ номер 46088. Утверждают, что передан транспортной компании, курьер перезвонит за час.\n\nВторник, 14:20\nЗвоню еще раз - никто не позвонил, где заказ? \"Мы оставили заявку транспортной компании, курьер свяжется с вами прямо сейчас, до 18 готовы принять? Хорошо.\"\n\nВторник, 15:11\nТретий звонок - где курьер, где заказ? Сижу на линии, менеджер проверяет заказ и выясняет, что транспортная компания полчаса назад самостоятельно поменяла дату доставки на среду, завтра. Пытаются извиниться, обещают скидки, менеджер обещает связаться максимум в течение часа после того, как выяснит ситуацию с транспортной компанией. Но сразу говорит, что если доставку вот так перенесли (ага, не первый случай, да?) то сегодня уже не привезут.\n\nВторник, 15:30\nОформлен заказ на аналогичный в другом магазине, вывезу самостоятельно по дороге с работы.\n\nPS: Я честно не понимаю, какой смысл намеренно дезинформировать клиентов в наше время соцсетей и интернетиков, когда отзывы клиентов и рекламации могут реально и достаточно быстро подпортить репутацию? Спасибо, Camping.ru, не в этот раз. И не в следующий. Отдела качества, судя по всему, у вас нет. Да и SMM-менеджер, похоже, в декрете, ибо страничку вы свою не обновляете. Да и сайт у вас кривейший, заказ звонка - \"DB error\". Везде умеете.\n\nPPS: Вторник, 16:00. Звонка нет.\n\nPPPS: Вторник, 17:15. Звонка нет. Отличная работа.","pro":null,"contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":"46088","votes":{"agree":3,"reject":0,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"94134887":{"entity":"review","id":"94134887","isCpa":false,"recommend":false,"shopId":967,"userId":43134345,"anonymous":0,"created":1567082290000,"averageGrade":3,"comment":"Должны были сделать доставку домой через день, в 3-х часовой интервал. Ни звонка, ни СМС. 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