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Здравствуйте, поскольку ручка для CR-Scan Otter имеет на один провод меньше, чем в руководстве, это происходит потому, что ручка для CR-Scan Otter имеет то же руководство, что и ручка для CR-Scan Raptor, этот провод доступен только с ручкой для CR-Scan Raptor, вы можете связаться со мной через службу поддержки платформы, чтобы объяснить проблему с адаптером WF.
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Не получается почему-то на ноутбуке получить 3д модель, завершаем сканирование, начинается загрузка и сразу заканчивается, объект не появляется на экране. Хотя с телефона получилось отсканировать, сохранить и на ноутбук перенести. И еще есть много вопросов, Какие настройки нужно выбрать, если объект сканирования - фигурка 10*10см, примерно как динозаврик на вашем фото? Как понять в какой момент можно заканчивать сканирование? На экране кажется, что модель полностью отсканирована, но после выгрузки остаются отверстия.","slug":"zdravstvuite-est-instruktsiia-na-russkom-ne-poluchaetsia-pochemu-to-na-noutbuke-poluchit-3d-model-zavershaem-skanirovanie-nachinaetsia-zagruzka-i-srazu-zakanchivaetsia-obekt-ne-poiavliaetsia-na-ekrane","crTimeMs":1731176411269,"date":"9 ноября 2024","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_1367196069227756891","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_11545903768738928036"}},"20700505":{"id":20700505,"text":"Здравствуйте!\nПрошу ответить на следующие вопросы:\n1. Как поставляется программное обеспечение для 3д сканера Raptor? (На видео где показана комплектация я не увидел диск или usb накопитель)\n\n2. Платное или бесплатное программное обеспечение и обновление программного обеспечения?\n\n3. Есть ли поддержка с обучением работы со сканером?\n\n4. Какой язык программного обеспечения? Есть ли русский язык?\n\n5. Технические характеристики моего компьютера: windows 10. Оперативная память 16 гб. Видеокарта GeForce GTX 1660. Процессор intel core i5 (4 ядра по 2,7 Ггц). 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Он под него подходит?)","slug":"dobryi-den-ia-v-etom-dele-ne-ponimaiu-no-obiasnite-mne-etot-skaner-ia-pokupaiu-i-potom-podkiuchaiu-ego-k-noutbuku-i-dalee-kartinka-vylaziet-v-programmu-printer-poatiruiu-vziat-creality-ender-3-v3-plus","crTimeMs":1741082277665,"date":"4 марта","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_11450714885109216637","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_11747195890940822377"}},"21657744":{"id":21657744,"text":"В комплекте нет WF адаптера и одного кабеля подключения сканера согласно комплектации в руководстве. Как быть,","slug":"v-komplekte-net-wf-adaptera-i-odnogo-kabelia-podkliucheniia-skanera-soglasno-komplektatsii-v-rukovodstve-kak-byt","crTimeMs":1744398749379,"date":"11 апреля","answerCount":2,"showDeleteButton":false,"showComplainButton":true,"author":"au_17132841251175378676","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_1288912862305717107"}},"23850799":{"id":23850799,"text":"Goods Raptor Pro Version Global or China?","slug":"goods-raptor-pro-version-global-or-china","crTimeMs":1749290271632,"date":"7 июня","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_3149830458740241735","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_152583659867103180"}},"24038251":{"id":24038251,"text":"Какой тип USB (USB-2, USB-3) должен быть на компьютере?\nПоддерживается ли прямое соединение TYPE-C - TYPE-C к телефону с Android?\nЕсть ли Wi-Fi подсоединение?\nПоддерживается ли Wi-Fi соединение с телефоном?","slug":"kakoi-tip-usb-usb-2-usb-3-dolzhen-byt-na-kompiutere-podderzhivaetsia-li-priamoe-soedinenie-type-c-type-c-k-telefonu-s-android-est-li-wi-fi-podsoedinenie-podderzhivaetsia-li-wi-fi-soedinenie-s-telefono","crTimeMs":1750674695709,"date":"23 июня","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_4463538167211907496","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_15503333380581756758"}},"24051321":{"id":24051321,"text":"Если OTTER не поддерживает соединение с телефоном - зачем на ручке крепление для телефона?\nЧто при сканировании делает телефон?","slug":"esli-otter-ne-podderzhivaet-soedinenie-s-telefonom-zachem-na-ruchke-kreplenie-dlia-telefona-chto-pri-skanirovanii-delaet-telefon","crTimeMs":1750758270444,"date":"24 июня","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_4463538167211907496","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_1769311609050122201"}},"24051817":{"id":24051817,"text":"Здравствуйте! Каков срок эксплуатации данного оборудования?","slug":"zdravstvuite-kakov-srok-ekspluatatsii-dannogo-oborudovaniia","crTimeMs":1750760640012,"date":"24 июня","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_8317786804165879161","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_15836776633503823795"}},"24509427":{"id":24509427,"text":"Добрый день. гарантия какой продолжительности?","slug":"dobryi-den-garantiia-kakoi-prodolzhitelnosti","crTimeMs":1754194820490,"date":"3 августа","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_7355752614196729753","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_8876794734365041176"}}},"authorItems":{"au_4463538167211907496":{"nickname":"Geo Grish","avatarMediaItemId":"mi_17632932185461609304","publicId":"ee2c8dv2417ntk17pc4zmr2rmm","transition":{"type":"userPublicProfile","params":{"publicId":"ee2c8dv2417ntk17pc4zmr2rmm","title":"Geo 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Суслов","isPreview":true}},"analyticsData":{"uid":"1719482906"},"isPublicProfile":false,"isMyProfile":false}},"answerPreviews":{"18237509":{"showMoreCount":0,"items":[{"type":"answer","id":18266983}]},"19293423":{"showMoreCount":0,"items":[{"type":"answer","id":19314463}]},"20700505":{"showMoreCount":0,"items":[{"type":"answer","id":20792860}]},"21059419":{"showMoreCount":0,"items":[{"type":"answer","id":21068317}]},"21657744":{"showMoreCount":1,"items":[{"type":"answer","id":21659096}]},"23850799":{"showMoreCount":0,"items":[{"type":"answer","id":23856733}]},"24038251":{"showMoreCount":0,"items":[{"type":"answer","id":24051225}]},"24051321":{"showMoreCount":0,"items":[{"type":"answer","id":24059295}]},"24051817":{"showMoreCount":0,"items":[{"type":"answer","id":24059331}]},"24509427":{"showMoreCount":0,"items":[{"type":"answer","id":24518368}]}},"answer":{"18266983":{"id":18266983,"text":"Здравствуйте! Система macOS может быть использована.","crTimeMs":1725516507992,"date":"5 сентября 2024","author":"au_4033123616677458963","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_5949133848531946016"},"commentContext":"eyJlbnRpdHlJZCI6MTgyNjY5ODMsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"19314463":{"id":19314463,"text":"Здравствуйте! Пожалуйста, свяжитесь со мной через заказ и отправьте фотографии проблемы, и я помогу вам решить ее.","crTimeMs":1731292041507,"date":"11 ноября 2024","author":"au_4033123616677458963","vote":{"votesAgree":0,"votesReject":1,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_11545903768738928036"},"commentContext":"eyJlbnRpdHlJZCI6MTkzMTQ0NjMsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"20792860":{"id":20792860,"text":"где ответ на мой вопрос???","crTimeMs":1739418862159,"date":"13 февраля","author":"au_6336608936510819002","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_12858783979544020532"},"commentContext":"eyJlbnRpdHlJZCI6MjA3OTI4NjAsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"21068317":{"id":21068317,"text":"Здравствуйте! Вы можете связаться со мной с помощью заказа или сотрудников поддержки платформы. Вы можете прислать мне фотографии, и я помогу вам решить проблему.\nEnder 3 V3 Plus может подключаться к сканеру через USB, WiFi или локальную сеть.","crTimeMs":1741139550466,"date":"5 марта","author":"au_4033123616677458963","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_11747195890940822377"},"commentContext":"eyJlbnRpdHlJZCI6MjEwNjgzMTcsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"21659096":{"id":21659096,"text":"Здравствуйте, поскольку ручка для CR-Scan Otter имеет на один провод меньше, чем в руководстве, это происходит потому, что ручка для CR-Scan Otter имеет то же руководство, что и ручка для CR-Scan Raptor, этот провод доступен только с ручкой для CR-Scan Raptor, вы можете связаться со мной через службу поддержки платформы, чтобы объяснить проблему с адаптером WF.","crTimeMs":1744422555052,"date":"12 апреля","author":"au_4033123616677458963","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_1288912862305717107"},"commentContext":"eyJlbnRpdHlJZCI6MjE2NTkwOTYsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"23856733":{"id":23856733,"text":"Здравствуйте, все сканеры, которые мы продаем, являются глобальными версиями.","crTimeMs":1749348010560,"date":"8 июня","author":"au_4033123616677458963","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_152583659867103180"},"commentContext":"eyJlbnRpdHlJZCI6MjM4NTY3MzMsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"24051225":{"id":24051225,"text":"Здравствуйте, в комплект поставки входят: кабель передачи данных USB3.0 (USB-C/USB-A2m), сканер Otter не поддерживает инструкции по прямому подключению телефонов Android, когда телефон питает сканер Otter через прямое подключение Type-C и передает данные (т.е. режим OTG):\n Двойное давление нагрузки\n Мобильный телефон будет отвечать как за электропитание (5 В/500–900 мА, верхний предел электропитания для обычных мобильных телефонов), так и за передачу данных, что значительно превышает обычную нагрузку.\n Высокие характеристики мощности сканера\n Средний текущий спрос: 5 В/990 мА\n Мгновенный пиковый ток: 5 В/2700 мА (гораздо больше мощности источника питания мобильного телефона)\n Долгосрочные риски\n Может сработать постоянная перегрузка:\n ① Старение компонентов материнской платы мобильных телефонов ускоряется\n ② Срок службы батареи значительно сокращается\n ③ Риск перегрузки в экстремальных случаях (короткое замыкание/перегрев/пожар)\n Технические ограничения и меры защиты пользователей\n На основании приведенных выше результатов проверки риска:\n Новая версия настройки функций приложения\n В последней версии приложения мы отключили функцию прямого подключения мобильных телефонов, чтобы избежать рисков безопасности.\n Альтернативные предложения\n Пожалуйста, используйте аксессуары Scan Bridge, предназначенные для сканеров Otter, чтобы обеспечить стабильное питание беспроводного сканирования и безопасность данных.","crTimeMs":1750757767682,"date":"24 июня","author":"au_4033123616677458963","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_15503333380581756758"},"commentContext":"eyJlbnRpdHlJZCI6MjQwNTEyMjUsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"24059295":{"id":24059295,"text":"Конкретное объяснение вы можете проверить в вики. wiki.creality","crTimeMs":1750815374959,"date":"25 июня","author":"au_4033123616677458963","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_1769311609050122201"},"commentContext":"eyJlbnRpdHlJZCI6MjQwNTkyOTUsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"24059331":{"id":24059331,"text":"Извините, четкой информации об этом нет, но гарантия на сканер составляет один год. Если у вас возникнут какие-либо проблемы при использовании, он предоставит бесплатное послепродажное обслуживание в течение одного года. Оно не может быть бесплатным после одного года использования, но вы все равно можете связаться со мной или официальным послепродажным обслуживанием CREALITY.","crTimeMs":1750815936666,"date":"25 июня","author":"au_4033123616677458963","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_15836776633503823795"},"commentContext":"eyJlbnRpdHlJZCI6MjQwNTkzMzEsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"24518368":{"id":24518368,"text":"Здравствуйте, гарантия один год","crTimeMs":1754271217420,"date":"4 августа","author":"au_4033123616677458963","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_8876794734365041176"},"commentContext":"eyJlbnRpdHlJZCI6MjQ1MTgzNjgsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="}}}}
Здравствуйте! Вы можете связаться со мной с помощью заказа или сотрудников поддержки платформы. Вы можете прислать мне фотографии, и я помогу вам решить проблему.
Ender 3 V3 Plus может подключаться к сканеру через USB, WiFi или локальную сеть.
Здравствуйте, в комплект поставки входят: кабель передачи данных USB3.0 (USB-C/USB-A2m), сканер Otter не поддерживает инструкции по прямому подключению телефонов Android, когда телефон питает сканер Otter через прямое подключение Type-C и передает данные (т.е. режим OTG):
Двойное давление нагрузки
Мобильный телефон будет отвечать как за электропитание (5 В/500–900 мА, верхний предел электропитания для обычных мобильных телефонов), так и за передачу данных, что значительно превышает обычную нагрузку.
Высокие характеристики мощности сканера
Средний текущий спрос: 5 В/990 мА
Мгновенный пиковый ток: 5 В/2700 мА (гораздо больше мощности источника питания мобильного телефона)
Долгосрочные риски
Может сработать постоянная перегрузка:
① Старение компонентов материнской платы мобильных телефонов ускоряется
② Срок службы батареи значительно сокращается
③ Риск перегрузки в экстремальных случаях (короткое замыкание/перегрев/пожар)
Технические ограничения и меры защиты пользователей
На основании приведенных выше результатов проверки риска:
Новая версия настройки функций приложения
В последней версии приложения мы отключили функцию прямого подключения мобильных телефонов, чтобы избежать рисков безопасности.
Альтернативные предложения
Пожалуйста, используйте аксессуары Scan Bridge, предназначенные для сканеров Otter, чтобы обеспечить стабильное питание беспроводного сканирования и безопасность данных.
Извините, четкой информации об этом нет, но гарантия на сканер составляет один год. Если у вас возникнут какие-либо проблемы при использовании, он предоставит бесплатное послепродажное обслуживание в течение одного года. Оно не может быть бесплатным после одного года использования, но вы все равно можете связаться со мной или официальным послепродажным обслуживанием CREALITY.
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