Умная колонка JBL Link Music с Алисой

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Умная колонка JBL Link Music с Алисой

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229 вопросов

Эдуард Смирнов

3 года назад

Добрый день. Колонка JBL LINK MUSIC зависла, не реагирует ни на что, индикаторы медленно моргают фиолетовым, при нажатии значка яндекса сверху колонки ничего не меняется.

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Сергей

2 года назад

Тоже самое горя фиолетовым! Кнопку микрофона зажимал никакой реакции!!! Гарантия прошла!!! Что делать?

Данил А

3 года назад

Колонка через какое-то время простоя перестает запускать музыку. Когда просишь включить Музыку- она говорит что включает её, а на самом деле молчит и не чего не происходит. Как это исправить? У нас есть станция Яндекс большая, там того ошибки нет вообще.

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Эксперт Яндекс

3 года назад

Здравствуйте! Пожалуйста, напишите нам через форму обратной связи: https://yandex.ru/support/station/troubleshooting/feedback.html . Постараемся во всём разобраться как можно скорее. Будет здорово, если вы сможете снять небольшое видео, которое могло бы проиллюстрировать работу колонки. Посмотрев ролик, мы сможем оценить ситуацию и найти решение. Файл можно загрузить на Яндекс.Диск (https://disk.yandex.ru/), а нам прислать ссылку.

Maxim

3 года назад

При включении музыки по блютуз колонка прибавляет громкость плавно и постепенно. Как можно выключить это, чтоб она сразу начинала играть на заданной громкости?

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Эксперт Яндекс

3 года назад

Здравствуйте, Максим. Сейчас такая опция не доступна, но ваша идея кажется интересной — передали её коллегам в работу :)

Hanna Maltz

3 года назад

Решили проблему с вайфаем?

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Эксперт Яндекс

3 года назад

Анна, здравствуйте! Если у вас возникли сложности при использовании устройства, пожалуйста, напишите нам через форму обратной связи: https://yandex.ru/support/station/troubleshooting/feedback.html . Мы поможем! В случае, если вы уже обращались к нам, пожалуйста, дождитесь ответа. Мы работаем над усовершенствованием JBL Music и обязательно свяжемся с вами, когда у нас появятся новости.

василий губченко

2 года назад

Как перезагрузить

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Эксперт Яндекс

2 года назад

Василий, здравствуйте. Пожалуйста, напишите нам через форму на странице: https://yandex.ru/support/station/troubleshooting/feedback.html — постараемся помочь.

Эдуард Смирнов

3 года назад

Добрый день. Колонка не реагирует на нажатия кнопок. Светодиоды медленно мигают с постоянной частотой фиолетовым цветом. На моё обращение по этому поводу от Яндекса поступило две рекомендации. Я обе выполнил. Не помогло. Какие дальнейшие действия? Колонка приобретена менее 10 месяцев назад.

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Эксперт Яндекс

3 года назад

Эдуард, здравствуйте. Попробуйте, пожалуйста, сбросить настройки JBL до заводских, если ещё этого не делали: 1. Зажмите на 10 секунд кнопку «Mute» (кнопка отключения микрофона). 2. Нажмите «+» для подтверждения действия. 3. Через 5-10 секунд JBL загорится жёлтым. 4. Когда процесс сброса завершится, Алиса поприветствует вас и попросит настроить её. 5. В приложении Яндекс перейдите в меню → «Устройства» → выберите ваше устройство → пункт «Настроить заново». JBL уже находится в режиме настройки, поэтому зажимать кнопку снова не нужно — просто нажмите «Продолжить» и введите данные вашей Wi-Fi сети. 6. В случае успешного подключения JBL начнёт скачивать и заново устанавливать последние обновления. Отменить сброс настроек можно бездействием в течение 30 секунд. Если сброс не поможет, скорее всего, сложности в работе вашей колонки связаны с ее аппаратной частью. В этом случае может помочь лишь замена устройства или ремонт и нужно уже обратиться к производителям JBL. Вы можете ознакомиться со списком сервисных центров по этой ссылке: https://support.jbl.com/ru/ru/

Василий Опалев

Год назад

Здравствуйте! Проблема с «мигающим фиолетовым» 😁 Как тут советовали выключить на 20 секунд, включить на полчасика и так до устранения проблемы - три недели уже как правило, как увижу колонку, переткну вилку, скоро месяц подобных манипуляций. Не помогает. Естественно, задержать «mute» на 5-10-15 и более секунд - не помогает. Нажать «+» и «mute», в этот момент включить и ждать - не помогает. Зажать «+» и «bluetooth», в этот момент включить - она не моргает никак, но и не реагирует никак… Зажать «-» и «+», в этот момент включить - не моргает и ни на что не реагирует. Зажать все пять кнопок и в этот момент включить - не моргает и не реагирует. Продолжаю перетыкать вилку из розетки регулярно много раз за день в надежде, что проснется. Да, именно не «отвязав от роутера» колонка сменила адрес проживания, но это уже не перый ее переезд, и в прошлые разы она заводилась без проблем. Как я понял из обсуждений в этой ветке, она ищет тот последний роутер, и чисто случайно может перестать это делать, тогда все будет ок. Если есть еще способы и соображения, подскажите, пожалуйста! Просто, по звуку эта малышка намного басистее и интереснее даже Яндекс Станции 2, когда их сравнил, чуть офигел от того, что «вторая» станция вообще не басит🥲 И выбросить эту JBL-ку рука не поднимается, официальная служба поддержки JBL на письма не отвечает, сервисы не ремонтируют, нет платы или чего-то… а надежда остается🥹

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Эксперт Яндекс

Год назад

Здравствуйте, Василий. Спасибо, что поделились! Очень странная ситуация. Пожалуйста, свяжитесь с нами через форму на странице: https://yandex.ru/support/station/troubleshooting/feedback.html . Мы постараемся разобраться во всём детально.

Станислав Донцов

3 года назад

Верхняя часть колонки сильно нагревается, это норма? При установке будильника на определенное время, он играет в течение 2-х секунд, затем отключается, но световая индикация продолжает мигать.

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Эксперт Яндекс

3 года назад

Здравствуйте! Станислав, в колонке установлен пассивный радиатор. Она может нагреваться при активной работе: например, во время игры или при продолжительном прослушивании музыки. Это нормально для данного типа охлаждения и сказываться на работе устройства не должно. Однако, для оптимальной работы колонки мы советуем не оставлять её под воздействием прямых солнечных лучей, у окна или рядом с батареей. Это может негативно повлиять на работу устройства или вовсе вывести его из строя. Кроме того, можно попробовать подключить колонку к другой электросети/другим блоком питания/через сетевой фильтр. Чтобы разобраться в работе будильника, пожалуйста, напишите нам через форму обратной связи: https://yandex.ru/support/station/troubleshooting/feedback.html . Будет здорово, если вы сможете заснять происходящее на видео. Его можно загрузить на Яндекс.Диск, а нам прислать ссылку. Пока, можем порекомендовать установить на будильник стандартную мелодию. Для этого нужно сказать: «Алиса, поставь стандартный звук будильника».

Пользователь удален

3 года назад

Получу ли я пробный период подписки плюс при покупке этого устройства? Будет ли он суммироваться с пробным периодом, который у меня есть сейчас?

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Эксперт Яндекс

3 года назад

Александр, здравствуйте! Да, конечно. При покупке JBL Music вы получаете три месяца подписки Яндекс.Плюс. Активировать её можно после окончания текущего пробного периода. При наличии действующей подписки на Яндекс.Музыку или Яндекс.Плюс, действие бесплатных трех месяце подписки начнётся после окончания оплаченного периода при условии отключения автоматического продления подписки. Отказаться от продления подписки можно так: 1.Откройте страницу Подписки в Яндекс.Паспорте: https://passport.yandex.ru/profile/subscriptions ; 2.Нажмите Управлять справа от подписки; 3.Нажмите кнопку Отменить подписку. Если появятся вопросы — мы рядом ;)

Илья С.

2 года назад

Сверху всегда тёплая это нормально?

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Эксперт Яндекс

2 года назад

Здравствуйте, Илья! Пожалуйста, обратитесь с этим вопросом к производителю JBL: https://support.jbl.com/ru/ru/customer-service/service-centres.html

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","entity":"question","id":2495522,"slug":"reshili-problemu-s-vaifaem","created":1602649867443,"votes":{"likeCount":1,"dislikeCount":0,"userVote":0},"answersCount":9,"canDelete":false,"photos":[],"productIds":[],"author":{"entity":"user","id":"p9rmvu1myr7yneka1fqz5yfx38"},"answerIds":[2530314],"userId":"p9rmvu1myr7yneka1fqz5yfx38","productId":665127317},"2661567":{"text":"Получу ли я пробный период подписки плюс при покупке этого устройства? Будет ли он суммироваться с пробным периодом, который у меня есть сейчас?","entity":"question","id":2661567,"slug":"poluchu-li-ia-probnyi-period-podpiski-plius-pri-pokupke-etogo-ustroistva-budet-li-on-summirovatsia-s-probnym-periodom-kotoryi-u-menia-est-seichas","created":1606489037632,"votes":{"likeCount":1,"dislikeCount":0,"userVote":0},"answersCount":5,"canDelete":false,"photos":[],"productIds":[],"author":{"entity":"user","id":"1107662184"},"answerIds":[2721888],"userId":"1107662184","productId":665127317},"2749357":{"text":"Колонка через какое-то время простоя перестает запускать музыку. Когда просишь включить Музыку- она говорит что включает её, а на самом деле молчит и не чего не происходит. Как это исправить? У нас есть станция Яндекс большая, там того ошибки нет вообще.","entity":"question","id":2749357,"slug":"kolonka-cherez-kakoe-to-vremia-prostoia-perestaet-zapuskat-muzyku-kogda-prosish-vkliuchit-muzyku-ona-govorit-chto-vkliuchaet-ee-a-na-samom-dele-molchit-i-ne-chego-ne-proiskhodit-kak-eto-ispravit-u-nas","created":1608286759679,"votes":{"likeCount":7,"dislikeCount":0,"userVote":0},"answersCount":5,"canDelete":false,"photos":[],"productIds":[],"author":{"entity":"user","id":"60h7wz05mbbkxycrjn6qm02qzm"},"answerIds":[2760517],"userId":"60h7wz05mbbkxycrjn6qm02qzm","productId":665127317},"3052218":{"text":"При включении музыки по блютуз колонка прибавляет громкость плавно и постепенно. Как можно выключить это, чтоб она сразу начинала играть на заданной громкости?","entity":"question","id":3052218,"slug":"pri-vkliuchenii-muzyki-po-bliutuz-kolonka-pribavliaet-gromkost-plavno-i-postepenno-kak-mozhno-vykliuchit-eto-chtob-ona-srazu-nachinala-igrat-na-zadannoi-gromkosti","created":1614977153636,"votes":{"likeCount":7,"dislikeCount":0,"userVote":0},"answersCount":5,"canDelete":false,"photos":[],"productIds":[],"author":{"entity":"user","id":"m.lepekha"},"answerIds":[3057535],"userId":"m.lepekha","productId":665127317},"3195276":{"text":"Добрый день. Колонка JBL LINK MUSIC зависла, не реагирует ни на что, индикаторы медленно моргают фиолетовым, при нажатии значка яндекса сверху колонки ничего не меняется.","entity":"question","id":3195276,"slug":"dobryi-den-kolonka-jbl-link-music-zavisla-ne-reagiruet-ni-na-chto-indikatory-medlenno-morgaiut-fioletovym-pri-nazhatii-znachka-iandeksa-sverkhu-kolonki-nichego-ne-meniaetsia","created":1617457997739,"votes":{"likeCount":40,"dislikeCount":0,"userVote":0},"answersCount":23,"canDelete":false,"photos":[],"productIds":[],"author":{"entity":"user","id":"h9pjjpr2tu25b7746bf9m2uhuc"},"answerIds":[4034107],"userId":"h9pjjpr2tu25b7746bf9m2uhuc","productId":665127317},"3239741":{"text":"Добрый день. Колонка не реагирует на нажатия кнопок. Светодиоды медленно мигают с постоянной частотой фиолетовым цветом. На моё обращение по этому поводу от Яндекса поступило две рекомендации. Я обе выполнил. Не помогло. Какие дальнейшие действия? Колонка приобретена менее 10 месяцев назад. ","entity":"question","id":3239741,"slug":"dobryi-den-kolonka-ne-reagiruet-na-nazhatiia-knopok-svetodiody-medlenno-migaiut-s-postoiannoi-chastotoi-fioletovym-tsvetom-na-moe-obrashchenie-po-etomu-povodu-ot-yandeksa-postupilo-dve-rekomendatsii-y","created":1618281249976,"votes":{"likeCount":5,"dislikeCount":0,"userVote":0},"answersCount":3,"canDelete":false,"photos":[],"productIds":[],"author":{"entity":"user","id":"h9pjjpr2tu25b7746bf9m2uhuc"},"answerIds":[3242752],"userId":"h9pjjpr2tu25b7746bf9m2uhuc","productId":665127317},"4630999":{"text":"Как перезагрузить","entity":"question","id":4630999,"slug":"kak-perezagruzit","created":1637799744047,"votes":{"likeCount":2,"dislikeCount":0,"userVote":0},"answersCount":6,"canDelete":false,"photos":[],"productIds":[],"author":{"entity":"user","id":"ewkd9wqycf71mmj511000uhvtg"},"answerIds":[4653780],"userId":"ewkd9wqycf71mmj511000uhvtg","productId":665127317},"5092566":{"text":"Сверху всегда тёплая это нормально?","entity":"question","id":5092566,"slug":"sverkhu-vsegda-teplaia-eto-normalno","created":1642373004856,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"answersCount":6,"canDelete":false,"photos":[],"productIds":[],"author":{"entity":"user","id":"a9jcwbyv55hhwhpxu30vkvca8r"},"answerIds":[5098665],"userId":"a9jcwbyv55hhwhpxu30vkvca8r","productId":665127317},"10001718":{"text":"Здравствуйте! \nПроблема с «мигающим фиолетовым» 😁\nКак тут советовали выключить на 20 секунд, включить на полчасика и так до устранения проблемы - три недели уже как правило, как увижу колонку, переткну вилку, скоро месяц подобных манипуляций. Не помогает.\nЕстественно, задержать «mute» на 5-10-15 и более секунд - не помогает.\nНажать «+» и «mute», в этот момент включить и ждать - не помогает.\nЗажать «+» и «bluetooth», в этот момент включить - она не моргает никак, но и не реагирует никак…\nЗажать «-» и «+», в этот момент включить - не моргает и ни на что не реагирует.\nЗажать все пять кнопок и в этот момент включить - не моргает и не реагирует. \nПродолжаю перетыкать вилку из розетки регулярно много раз за день в надежде, что проснется.\nДа, именно не «отвязав от роутера» колонка сменила адрес проживания, но это уже не перый ее переезд, и в прошлые разы она заводилась без проблем. Как я понял из обсуждений в этой ветке, она ищет тот последний роутер, и чисто случайно может перестать это делать, тогда все будет ок. \nЕсли есть еще способы и соображения, подскажите, пожалуйста! \nПросто, по звуку эта малышка намного басистее и интереснее даже Яндекс Станции 2, когда их сравнил, чуть офигел от того, что «вторая» станция вообще не басит🥲\nИ выбросить эту JBL-ку рука не поднимается, официальная служба поддержки JBL на письма не отвечает, сервисы не ремонтируют, нет платы или чего-то… а надежда остается🥹","entity":"question","id":10001718,"slug":"zdravstvuite-problema-s-migaiushchim-fioletovym-kak-tut-sovetovali-vykliuchit-na-20-sekund-vkliuchit-na-polchasika-i-tak-do-ustraneniia-problemy-tri-nedeli-uzhe-kak-pravilo-kak-uvizhu-kolonku-peretknu","created":1675847665765,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"answersCount":8,"canDelete":false,"photos":[],"productIds":[],"author":{"entity":"user","id":"03mfxqq6jrfkefwqrny188hk54"},"answerIds":[10006170],"userId":"03mfxqq6jrfkefwqrny188hk54","productId":665127317}},"publicUser":{"p5wuku21drnwbjugrwfrp7dch0":{"entity":"publicUser","id":"p5wuku21drnwbjugrwfrp7dch0","publicDisplayName":"Станислав 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в колонке установлен пассивный радиатор. Она может нагреваться при активной работе: например, во время игры или при продолжительном прослушивании музыки. Это нормально для данного типа охлаждения и сказываться на работе устройства не должно.\nОднако, для оптимальной работы колонки мы советуем не оставлять её под воздействием прямых солнечных лучей, у окна или рядом с батареей. Это может негативно повлиять на работу устройства или вовсе вывести его из строя. Кроме того, можно попробовать подключить колонку к другой электросети/другим блоком питания/через сетевой фильтр. \n\nЧтобы разобраться в работе будильника, пожалуйста, напишите нам через форму обратной связи: https://yandex.ru/support/station/troubleshooting/feedback.html . Будет здорово, если вы сможете заснять происходящее на видео. Его можно загрузить на Яндекс.Диск, а нам прислать ссылку. \n\nПока, можем порекомендовать установить на будильник стандартную мелодию. Для этого нужно сказать: «Алиса, поставь стандартный звук будильника».","entity":"answer","id":2523449,"author":{"entity":"vendor","id":"15562112"},"created":1603357495082,"votes":{"likeCount":9,"dislikeCount":14,"userVote":0},"canDelete":false,"questionId":2481680},"2530314":{"text":"Анна, здравствуйте!\n\nЕсли у вас возникли сложности при использовании устройства, пожалуйста, напишите нам через форму обратной связи: https://yandex.ru/support/station/troubleshooting/feedback.html . Мы поможем!\n\nВ случае, если вы уже обращались к нам, пожалуйста, дождитесь ответа. Мы работаем над усовершенствованием JBL Music и обязательно свяжемся с вами, когда у нас появятся новости.","entity":"answer","id":2530314,"author":{"entity":"vendor","id":"15562112"},"created":1603530316450,"votes":{"likeCount":7,"dislikeCount":5,"userVote":0},"canDelete":false,"questionId":2495522},"2721888":{"text":"Александр, здравствуйте!\n\nДа, конечно. При покупке JBL Music вы получаете три месяца подписки Яндекс.Плюс. \nАктивировать её можно после окончания текущего пробного периода.\n\nПри наличии действующей подписки на Яндекс.Музыку или Яндекс.Плюс, действие бесплатных трех месяце подписки начнётся после окончания оплаченного периода при условии отключения автоматического продления подписки.\n\nОтказаться от продления подписки можно так:\n1.Откройте страницу Подписки в Яндекс.Паспорте: https://passport.yandex.ru/profile/subscriptions ;\n2.Нажмите Управлять справа от подписки;\n3.Нажмите кнопку Отменить подписку.\n\nЕсли появятся вопросы — мы рядом ;)","entity":"answer","id":2721888,"author":{"entity":"vendor","id":"15562112"},"created":1607719495427,"votes":{"likeCount":4,"dislikeCount":2,"userVote":0},"canDelete":false,"questionId":2661567},"2760517":{"text":"Здравствуйте!\n\nПожалуйста, напишите нам через форму обратной связи: https://yandex.ru/support/station/troubleshooting/feedback.html . Постараемся во всём разобраться как можно скорее. \n\nБудет здорово, если вы сможете снять небольшое видео, которое могло бы проиллюстрировать работу колонки. Посмотрев ролик, мы сможем оценить ситуацию и найти решение. Файл можно загрузить на Яндекс.Диск (https://disk.yandex.ru/), а нам прислать ссылку. ","entity":"answer","id":2760517,"author":{"entity":"vendor","id":"15562112"},"created":1608539141901,"votes":{"likeCount":1,"dislikeCount":5,"userVote":0},"canDelete":false,"questionId":2749357},"3057535":{"text":"Здравствуйте, Максим. Сейчас такая опция не доступна, но ваша идея кажется интересной — передали её коллегам в работу :)","entity":"answer","id":3057535,"author":{"entity":"vendor","id":"15562112"},"created":1615128301137,"votes":{"likeCount":3,"dislikeCount":0,"userVote":0},"canDelete":false,"questionId":3052218},"3242752":{"text":"Эдуард, здравствуйте. Попробуйте, пожалуйста, сбросить настройки JBL до заводских, если ещё этого не делали:\n\n1. 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