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Возможность оплаты бонусами "Спасибо". Быстро возвращают деньги и бонусы "Спасибо".
Недостатки:
ВСЁ! Служба поддержки не может ответь на вопросы о местоположении товара. Доставляют товар оооооооооочень долго. Иногда вообще не доставляют.
Комментарий:
Уже заказывала ранее подгузники на "Беру!" и зареклась, что не буду больше, но - нет. Ситуация опять повторилась. Необходимые подгузники-трусики оказались только в этом магазине, и я рискнула. Заказала и оплатила. Зря! Подгузники не доставили ни на второй, ни на третий день. Звоним, узнаём, где подгузники? Операторы ничего пояснить не могут. В итоге на четвёртый день нам сообщают (смс), что товар привезут ещё в течение трёх дней... То есть ожидание становится бесконечным. Ожидание ОПЛАЧЕННОГО товара!
Молодые родители понимают, что значит недоставленные вовремя подгузники. Пошла в ближайший магазин и купила подгузники дороже. Получается, что хотела сэкономить с "Беру!", а потратила нервы, время и лишние деньги.
Мы отменили заказ, вернули деньги и бонусы "Спасибо!"
Сервис категорически не рекомендую. Обжигались не раз. Если есть возможность купить в другом магазине, покупайте там.
Добрый день, Юлия!
Спасибо за отзыв. Простите, пожалуйста, что доставка вашего заказа задержалась. Я понимаю, как важно получить вовремя свои покупки, в те дату и время, что вы выбираете на сайте при оформлении заказа. Обязательно проведу работу с партнерами по доставке по вопросу задержки и сделаю все необходимое, чтобы такие ситуации не повторялись.
Хочу сделать ваш опыт покупок приятнее и дарю вам промокод на скидку. Он уже поступил на ваш email. Надеюсь, что вы им воспользуетесь и вернетесь к нам за покупками. Я обязательно проконтролирую своевременную доставку ваших заказов. Хорошего дня!
С уважением, Влада
Старший специалист Службы заботы о клиентах Беру
Добрый день, Юлия!
Спасибо за отзыв. Простите, пожалуйста, что доставка вашего заказа задержалась. Я понимаю, как важно получить вовремя свои покупки, в те дату и время, что вы выбираете на сайте при оформлении заказа. Обязательно проведу работу с партнерами по доставке по вопросу задержки и сделаю все необходимое, чтобы такие ситуации не повторялись.
Хочу сделать ваш опыт покупок приятнее и дарю вам промокод на скидку. Он уже поступил на ваш email. Надеюсь, что вы им воспользуетесь и вернетесь к нам за покупками. Я обязательно проконтролирую своевременную доставку ваших заказов. Хорошего дня!
С уважением, Влада
Старший специалист Службы заботы о клиентах Беру
К дню рождения ОЗОН подарил мне 500 бонусов, т.е. 500 рублей. Решила заказать коврик-пазл ребёнку, т.к. на него была шокнутая цена и стоил он на сайте вполовину дешевле, чем в других магазинах, а именно 1388 рубля. 13.02 сделала заказ, в том числе заказала и коврик. Позвонила на горячую линию по поводу оплаты доставки, оператор увидела мою корзину и мой заказ. Я определилась с доставкой и оплатила заказ. 16.02 в день доставки мне приходит СМС, что часть товара задерживается и будет доставлена на следующий день 17.02. Часть заказа получила вовремя, но коврик-пазл ни 16.02 ни 17.02 не был доставлен. Напротив, 17.02 пришло новое смс о том, что коврик придёт 18.02. НО! В этот же день мне на почту падает письмо от ОЗОНа о том, что на коврик оформлен возврат средств. Сразу звоню на горячую линию, мне говорят, что иногда происходят накладки при оформлении товара, когда его нет в наличии. НО! Товар в наличии есть: 1 штука этого коврика есть на сайте, но по цене уже 2950 вместо 1388, которые я за него оплатила. Из данной ситуации я делаю вывод, что ОЗОН намерено вводит в заблуждение покупателей и не хочет продавать дорогой товар по сниженной самим же магазином цене. Будьте бдительны!!!
Юлия, добрый день!
К сожалению, при формирования посылки в логистическом комплексе, было обнаружено отсутствие коврика:( Так как новых поставок не ожидалось, то мы были вынуждены аннулировать его из заказа.
Приносим извинения за неприятную ситуацию( Потраченные баллы возвращены на Ваш счет. На данный момент товара нет в наличии. Вы можете выбрать другой коврик, мы привезем его с бесплатной доставкой
Юлия, добрый день!
К сожалению, при формирования посылки в логистическом комплексе, было обнаружено отсутствие коврика:( Так как новых поставок не ожидалось, то мы были вынуждены аннулировать его из заказа.
Приносим извинения за неприятную ситуацию( Потраченные баллы возвращены на Ваш счет. На данный момент товара нет в наличии. Вы можете выбрать другой коврик, мы привезем его с бесплатной доставкой
Вежливое общение сотрудников. Невысокая цена товара. Быстрое решение проблемы с товаром. Предоставление скидки из-за брака.
Недостатки:
Товар не был проверен магазином на наличие брака.
Комментарий:
Заказывала набор детской посуды из бамбука. Товар оплатили на сайте и хотели сами забрать, т.к. самовывоз бесплатный, но потом не сложилось и заказали доставку курьером. К доставке претензий нет. Но когда уже внимательно дома рассмотрела товар, заметила, что одна тарелочка имеет брак - в одном месте смазана краска. Видимо, производственный брак. В упаковке этот брак был заметен, но магазин тем не менее всё-равно прислал бракованный товар.
Впрочем, сотрудники магазина исправили свою ошибку. Перезвонили, дали скидку. В общем, сервис на уровне.
Магазин сделал хорошую скидку.
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